Can I place an order without creating an account?
To make a purchase on urbnpaw, you could either do so as a registered user or as a guest.

Do I have to pay for shipping?
No. We do free shipping world wide

Do you ship worldwide?
Yes. We provide free shipping world wide. However, there are some location we are unable to ship to. If you happen to be located in one of those countries, we will contact you.

How long it takes to deliver my order?
delivery time varies by location.
1 – 2 working days to process your order
10 – 30 estimate shipping time. Depending on your country
Max delivery time: 45 days

Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says, “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.